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An Exodus of Workers: To Where

Posted on Thursday, February 16, 2006 at 08:46AM by Registered CommenterRobert Cenek | Comments1 Comment

A significant majority of workers are searching for new employers, according to a survey report released Nov. 16, 2005 by the Society for Human Resource Management (SHRM) and Career Journal.com.

Three out of four workers who are employed and responded to the survey said they are job searching actively or passively, and a 2004 survey report by SHRM and CareerJournal.com found similar results. Spherion released a study with somewhat similar findings – i.e., that roughly 40% of those surveyed are planning on moving on to a new employer.

While these and other recently minted surveys suggesting the need for US firms to do a better job at employee retention are raising the right questions, it’s easy for the reader to jump to a variety of wild, and probably inappropriate conclusions.

The first question that should be asked is where are all of these active and passive job seekers going to go? Are there enough jobs available for them to pursue? It seems inconceivable that such a large percentage of disaffected workers will find employment elsewhere—unless the labor market turns into a game of musical chairs or employees “offshore” themselves to more exotic workplaces in the tropics. Simply put, there’s little evidence that current labor market conditions will reverse course in such a significant way that will accommodate their desires to find a new setting.

The second question that should be asked is are these folks really sincere in their intentions? The answer: probably not. Research findings have demonstrated that a meaningful percentage of employees who report that they are actively or passively seeking work elsewhere don’t move.

Presume that these disgruntled workers buy into the notion that the grass is greener elsewhere. Will this onslaught of “musical chairs” improve the average employee’s situation? Hardly. Most would be leaving one “bad” employer to join another “bad” employer if the average employer is as inept in leading its workforce as suggested by a recent Towers Perrin study. In that study, only 21% of US workers are reported to be highly engaged, and 16% are totally disengaged, with the rest being moderately engaged. This spells the worst situation for any employer – employees who are unhappy but have no place to go.

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Reader Comments (1)

This reminds me of talking with John Simonds of Martin-Simonds, a consulting company whose specialty was the "engagement" of professionals in engineering and architecture firms, and the effects on client satisfaction. When John would interview clients, oftentimes managing multimillion dollar budgets for engineering services, they would often state that they were actively seeking another firm to take over the work. This was about 15% of the large client base he surveyed over three years. There was another segment- about 20%, that weren't actively seeking a new firm, but who were open to any reasonable offer to "trade-up" to a more conscientious customer-oriented firm. Oftentimes, this 36% had been driven off by poor listening, repeated and unapollogetic disappointments, failing to meet deadlines, switching project engineers, etc. The issue was seldom the quality of the project work. Clients want to receive a birthday card, a donation to their favorite charity, a call once in awhile between projects just to get together for coffee or lunch. Sound familiar? It's what everybody wants, whether you're a client or an employee.
February 16, 2006 | Unregistered CommenterHoward Gutknecht

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